TERMS AND CONDITIONS
Mondial Change SA (hereinafter the “Company”) is a financial intermediary operating in the fields of foreign exchange, the purchase and sale of gold, and the trading of petroleum derivatives. Through its trademark “Swimo” and the website www.swimo.swiss, it provides an online currency exchange service (the “Service”), of which it is the owner and operator.
These Terms and Conditions constitute a binding agreement and govern the relationship between the Customer and the Company with respect to all transactions relating to the Service.
Before using the Service, the Customer declares, under their own responsibility, that they have read, understood, and fully accepted these Terms and Conditions.
1. Scope of the Service
These Terms and Conditions govern the use of the currency exchange services provided by the Company through its online platform (the “Platform”), including the provision of a virtual IBAN (vIBAN).
The Service operates exclusively through bank transfers.
The services provided do not constitute banking activities, deposit-taking, the acceptance of repayable funds from the public, or payment services. Funds received by the Company are processed solely for the purpose of executing foreign exchange transactions and are not held for longer than strictly necessary to complete such transactions.
2. Eligibility, Access Requirements and Service Activation
Activation of the Service is subject to verification and approval of the Customer’s identity and financial profile, including, without limitation, the receipt and validation of the following documents:
- a valid identity document;
- a Swiss residence permit, where applicable;
- documentation evidencing the source of funds;
- details of the Customer’s employer and employment status;
- any additional information or documentation requested by the Company.
The Service is available only to natural persons and legal entities that:
- have full legal capacity;
- in the case of private customers, are at least 18 years of age;
- reside in Switzerland or have a demonstrable interest within Switzerland;
- act in their own name and on their own behalf;
- are the beneficial owners of the funds involved in the transactions;
- declare, through the online registration form, that they are not acting on behalf of undisclosed third-party principals or third-party beneficial owners;
- use the Service exclusively for lawful purposes.
The following customers are not eligible:
- Politically Exposed Persons (PEPs);
- citizens or residents of the United States of America;
- persons having economic or tax relationships connected to the United States of America;
- persons using the Service on behalf of third parties, for money transfer activities, or for purposes that are not compliant with applicable laws and regulations.
The Company reserves the right, at its sole discretion, to refuse access to the Service or to suspend or terminate it at any time.
3. Description of the Currency Exchange Service
Through the Platform, the Company offers a currency exchange service enabling Customers to convert incoming funds, either with or without a prior exchange request, according to the options available on the Platform.
The Company does not provide payment services, fund custody, investment services, or financial advice.
Currency exchange transactions may be executed:
- automatically upon receipt of funds; or
- following an exchange request submitted by the Customer through the online form.
The Customer receives a confirmation email immediately after submitting the exchange request. The exchange rate displayed, referred to as the Agreed Exchange Rate, is determined when the request is submitted through the Platform’s calculator and remains valid until 5:00 p.m. (CET) on the next banking business day following the submission of the exchange request.
For the purpose of determining the validity of the Agreed Exchange Rate, the date shown in the Customer’s private account area under the “Transactions” section for the relevant exchange request shall prevail.
The Company will convert the funds received into the currency requested by the Customer at the Agreed Exchange Rate, provided that the funds reach the Company’s bank account within the validity period specified above. If the funds are credited after that deadline, the Agreed Exchange Rate shall no longer apply, and the Company will execute the transaction at the exchange rate available on the Platform at the time of execution.
Exchange requests:
- must be for a minimum amount of CHF 100 or EUR 100;
- automatically expire if the corresponding funds are not received within the specified validity period;
- automatically expire if the requested documentation is not provided or if unlawful activity is suspected.
If the Customer submits more than one valid exchange request simultaneously, all requests except the first one submitted in chronological order shall be automatically cancelled.
Bank transfers received by 1:00 p.m. (CET) are generally processed on the same business day. Transfers received after that time are generally processed on the following business day. Final crediting times depend solely on the banks involved.
The Company shall not be liable for any fees, charges, or deductions applied by banks or postal institutions involved in the transaction.
4. Virtual IBAN (vIBAN)
The vIBAN is a virtual IBAN assigned individually to each Customer registered on the Platform and is provided by Bivial AG, a Swiss company regulated by FINMA.
The vIBAN:
- remains unchanged throughout the duration of the Customer’s relationship with the Company;
- allows the Customer to receive funds in one or more supported currencies in accordance with the Company’s internal policies;
- may be used exclusively for receiving funds intended for currency exchange transactions through the Platform;
- does not constitute a bank account, does not permit payment transactions or fund custody, and does not accrue interest.
The vIBAN service is currently provided free of charge. The Company reserves the right to introduce a one-time or recurring fee in the future, subject to prior notice to the Customer.
The Company also reserves the right to modify, suspend, or discontinue the availability of the vIBAN service without prior notice, provided that this does not affect the Customer’s ability to carry out currency exchange transactions through the alternative methods available on the Platform.
5. Operational Process
To use the Service, the Customer must:
- register on the Platform;
- successfully complete the identity verification process;
- designate a valid bank or postal account held in the Customer’s own name;
- upload all required documentation, whether mandatory or optional, including any documentation required for transactions exceeding CHF 5,000.
A currency exchange transaction shall be deemed validly initiated only once the Company has received both the funds and all required documentation.
Failure to provide the requested documentation may result in the rejection or suspension of the transaction without prior notice.
All transactions are recorded and may be viewed in the Customer’s private account area.
6. Geographic and Operational Restrictions
The Company will automatically reject:
- payments originating from countries other than Switzerland, the United Kingdom, or Member States of the European Union;
- exchange requests involving payments to countries other than Switzerland, the United Kingdom, or Member States of the European Union;
- payments to third parties;
- payments to bank accounts not held in the Customer’s name.
The Company reserves the right to refuse or discontinue the provision of the Service to Customers connected with countries or jurisdictions subject to enhanced monitoring or restrictions under the recommendations of the Financial Action Task Force (FATF).
7. Verification, Identification and AML
Before providing the Service, the Company carries out mandatory identity verification.
All transactions are subject to security checks, customer identification procedures, and source-of-funds verification in accordance with the Swiss Anti-Money Laundering Act, the PolyReg SRO Regulations, and all other applicable legislation.
The Company may request additional information or documentation at any time. Failure to provide such information shall result in the rejection of the transaction.
8. Customer Obligations
The Customer undertakes to:
- immediately report any errors;
- immediately return any funds received in error;
- promptly provide any requested information or documentation;
- refrain from using the Service for unlawful activities.
9. Liability and Limitations
The Company shall not be liable for any losses or fees resulting from incorrect information provided by the Customer, including, without limitation, incorrect beneficiary details, IBAN, BIC, currency, or similar information.
The Company shall not be liable for any fees, charges, or deductions imposed by banks or postal institutions involved in the transaction.
10. Suspension and Account Closure
The Company may suspend or close the Customer’s account, with or without prior notice, in the event of a breach of these Terms and Conditions.
11. Communications
By using the Service, the Customer agrees to receive communications from the Company by email, telephone, or post concerning the Service and the activities of Swimo and Mondial Change SA.
12. Privacy
The Company processes Customers’ personal data only to the extent necessary for providing the currency exchange service via bank transfer and for complying with applicable legal and regulatory obligations, particularly those relating to anti-money laundering and counter-terrorist financing legislation, the PolyReg SRO Regulations, and related provisions.
Personal data is processed in accordance with applicable Swiss data protection legislation. The Company is bound by professional confidentiality obligations and guarantees that all information obtained within the scope of its relationship with the Customer will be treated with the utmost confidentiality, without prejudice to any legal obligation to disclose information to the competent authorities.
13. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by Swiss law. The exclusive place of jurisdiction shall be Lugano, Switzerland.
Last updated: 27 January 2026
